Contact crossstitchgo
Email support@crossstitchgo.com. A person reads every message. Support is by email; we do not offer phone support or live chat.
Help with a pattern or export
Tell us which tool you used, what you were trying to make, what happened and which browser and device you used. Include the wording of any error. A description is usually enough; please leave out personal photos.
Lost a seller link?
Include your shop name and, if available, the printed order reference. Tell us whether you lost a workspace, proof or tracker link. Keep private links out of your first message. We can help you check your options; we cannot promise to recover a lost link.
Questions about your data
For access, corrections or deletion, describe the record you want us to find. See how we store patterns and orders.